At TM Trending Fashion, your satisfaction is our priority. We want you to be thrilled with your purchase, and we're here to ensure a seamless shopping experience. If, for any reason, you're not completely satisfied with your order, we offer a 30-day refund policy to provide you with peace of mind.
Eligibility for Refund:
To be eligible for a refund, please ensure that the following conditions are met:
- The item(s) must be returned within 30 days of the original purchase date.
- The item(s) must be in their original, unused condition, with all tags and packaging intact.
- You must provide a proof of purchase, such as an order number or receipt.
- The item(s) must not fall under our non-refundable items category (e.g., personalized items, final sale items, etc.).
To initiate a return and request a refund, please follow these steps:
- Contact our customer support team at firstname.lastname@example.org or call us at 901-483-1440 to inform us of your intent to return the item(s).
- Our team will provide you with detailed instructions on how to package and return the item(s).
- Please note that the customer is responsible for covering the return shipping costs.
Once we receive the returned item(s) and verify their condition, we will process your refund. Please allow up to 3-7 business days for the refund to be reflected in your original payment method. If you paid using a credit card, the refund will be processed to the same card. If you paid through PayPal, the refund will be credited to your PayPal account.
Certain items are not eligible for refunds, including but not limited to personalized or custom-made items, final sale items, and items that are not in their original condition.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at email@example.com. We will work with you to arrange a replacement or issue a refund as necessary.
If you have any questions or need assistance with our refund policy, please don't hesitate to contact our customer support team at firstname.lastname@example.org or call us at 901-483-1440. We're here to help!
Thank you for choosing TM Trending Fashion for your fashion needs. We appreciate your trust in our products and services.